Residents FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    Unfortunately, we cannot. Properties remain available for showings until a paid and approved application is received.

  • How do I submit a maintenance request?

    Please submit a maintenance request through the Resident portal. 

    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No. We require your Security Deposit, any non-refundable pet fees, and your first month’s rent prior to your lease signing.

  • How old do you have to be to apply?

    You must be 18 years old in the State of Texas to rent property.

  • Is the deposit refundable?

    Yes, the security deposit is refundable, minus any outstanding bills or fees owed at the time of move-out.

  • You have a property I want to rent. How do I apply?

    We have an online application available. Or you can stop by our office and pick one up!

  • How do I pay rent?

    Log in to your online portal to pay your rent. 

  • I want to get a pet. What do I do?

    Contact us to see what requirements the specific property may have.

  • I want to move out, but my roommate wants to stay. What do I do?

    Give us a call and we will have a conversation about it.

  • My lease expiration is coming and I want to move out. What should I do?

    All leases require a written 30 day’s (or more) notice of move-out. Once we receive the notice, we will contact you regarding any specifics.


  • Who is responsible for paying for repairs & maintenance requests?

    When there is damage or maintenance issues, at no fault of the Tenant, these are the owner’s responsibility.